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Refund Policy


Returns
Our return policy lasts 14 days once you receive the item, and a 100% refund can be claimed within these 14 days. If the 14 days have gone by, we won't be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please contact us via customercare@andaluspearl.com, before returning the item.

Exchange

The item doesn't fit? Contact us within the first 14 days after you have received your purchase, return the item to our warehouse and we are more than happy to provide you with the perfectly fitting product. Guaranteed hassle free !

Lost & damaged items

Receive a FREE reshipment for damaged & lost items. Even these cases remain the exception and are caused by the postal service, we don't shy away and take the extra mile to make you smile!

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@andaluspearl.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Extended shipping time
We do not grant refunds on items, which haven't arrived at the recipient's address. No refund will be given due to long shipping times.

Wrong shipping addresses

We can not be held responsible for wrong shipping addresses, which are entered by the customer/purchaser. Thus, we do not grant any refunds or returns on items, which do not arrive due to the provision of wrong or incorrect shipping addresses. It is considered to be the customer's responsibility and may bear full liability.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 50$ USD you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.