Classy Casablanca

Is Andaluspearl.com a Secure Site?

• Every single page at andaluspearl.com is encrypted using an extended SSL validation certificate (explained in the video below) - and are protected by McAfee. It means that all communications between your computer and our server are secure. Additionally, our site is tested, scanned and certified daily to pass the McAfee Security Scan. You can conclude that our website is bullet-proof.

What is an SSL Validation Certificate?

• View video. 

What types of payment are accepted?

• We accept Visa, Mastercard, Discover, American Express, Paypal & Apple Pay. Credit card informations will not be stored and securely processed. 

Free Shipping

• We offer all our clients, whatever the country, a free shipping on all the products of our store. The shipping time will then depend on the country of destination.

  United States	8-15 Business Days
  International	14-28 Business Days

** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

Worldwide Shipping

• We ship our products to all the countries. So you can enjoy your shopping experience and be sure to receive your goods wherever you are. 

How can I track my package?

• You can check on the status of your order at any time by emailing the customer support desk at customercare@andaluspearl.com

I ordered 2+ items, but only received one... where's my order? 

• We have a large assortment of products from different manufacturers. When you order multiple items at a time, they may be shipped separately. You may receive one item before the next.

STILL HAVE QUESTIONS?

• Please feel free to e-mail us at customercare@andaluspearl.com and we'll get back to you within 24 hours. 

How do I change or cancel my order?

• You may change or cancel your order within two hours after placing it. Once the fulfillment process began, it can not be stopped. Please contact our customer service via email at customercare@andaluspearl.com immediately. 

Refund Policy

• Our return policy lasts 7 days once you receive the purchased item. A 100% refund can be claimed within the first 7 days. If the 7 days have gone by, we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact us via customercare@andaluspearl.com, before returning the item.
• Sale items: only regular priced items may be refunded, unfortunately sale items cannot be refunded.
• Find more details here: https://andaluspearl.com/pages/refund-policy