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FAQS


Is Andaluspearl.com a Secure Site?

  • Every single page at andaluspearl.com is encrypted using an extended SSL validation certificate (explained in the video below) - and are protected by McAfee. It means that all communications between your computer and our server are secure. Additionally, our site is tested, scanned and certified daily to pass the McAfee Security Scan. You can conclude that our website is bullet-proof.

What is an SSL Validation Certificate?

What types of payment are accepted?

  • We accept Visa, Mastercard, American Express & Paypal. Please note, any Credit Card information will never be stored and is always securely processed

How do I change or cancel my order?

  • You may change or cancel your order within two hours after placing it. Once the fulfillment process began, it can not be stopped. Please contact our customer service via email at customercare@andaluspearl.com immediately. 

Refund Policy

  • Our return policy lasts 14 days once you have received the purchased item. A 100% refund can be claimed within the first 14 days. If the 14 days have gone by, we won't be able to offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact us via customercare@andaluspearl.com, before returning the item.
  • Find more details here: https://andaluspearl.com/pages/refund-policy

Free Shipping Worldwide

  • We offer all our clients, whatever the country, FREE shipping on all the products of our store. The shipping time will depend on the country of destination. 
  • United States 8-15 Business Days
    International

    14-28 Business Days

** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

How can I track my order?

  • You can check on the status of your order at any time by emailing the customer support desk: customercare@andaluspearl.com

How long does it take for an order to arrive?

  • Delivery takes between 3-5 weeks, since our manufacturers are located in different places across the world.
  • For Non-US countries, deliveries can in some rare cases take an extra week 

I ordered 2+ items, but only received one... where's my order? 

  • We have a large assortment of products from different manufacturers. When you order multiple items at a time, they may be shipped separately. You may receive one item before the next.

 MORE QUESTIONS?

  • Please feel free to e-mail us at customercare@andaluspearl.com and we'll get back to you within 24 hours.